Skip to main content
Home » Healthcare Tech » How a Trusted Relationship Drives Benefits Utilization

With today’s health analytics tools, employers and health plan managers know the conditions driving costs. Most plans offer a range of free, often incentivized, value-based health services like wellness and disease management to support the member, but struggle with impactful engagement. 

Navigating healthcare is increasingly complex and health plan members lack convenient and cost-effective access to a trusted resource for healthcare decision-making. A 2021 survey reports that trust is highest for direct care providers when they: believe what the patient says, spend adequate time with them, and express they care about them. 

Wellview, a leading population care company, has perfected a high-touch/high-tech engagement model rooted in building a trusted relationship with a personal health advisor trained in positive psychology and motivational interviewing (MI). The advisor earns their role as an advocate and accountability partner for increased behavior change.

Wellview’s methodology analyzes the intersection of clinical risk, actuarial value, member interest, and psychographic profiling, allowing the advisor to personalize the member’s experience and deliver value with every engagement. Advisors use technology to close gaps in care by navigating the member to a coordinated team of specialist providers, like mental health experts, dietitians, personal trainers, and diabetes educators.

In a study, a banking organization with over 20,000 lives was disappointed in their low 2.8 percent utilization of prevention and disease management benefits. They believed technology alone was not the answer and that health, much like finance, is personal and requires a trusted advocate to navigate the system.

The organization partnered with Wellview to drive engagement, healthy outcomes, and lower costs by simplifying employee access to care through a single, trusted resource. 

Despite no incentives to drive results, engagement grew to 34 percent with 93 percent of the engaged having at least one health risk. Recent analysis showed engaged participants averaging a 13 percent claims trend reduction.

Employee experience, engagement, and well-being are key topics for executives as they face the war for talent and rising healthcare costs. Organizations prioritizing employees’ access to trusted and connected care will win the race to the future of workplace health. 

Learn more Wellview’s approach to population care at

Next article